Refund policy

STANDARD RETURN AND REFUND POLICY — THE WIG STUDIO™

1. 14-Day Return Window Under our 14-day standard return policy, you may request a return within 14 calendar days from the date you receive your order from The Wig Studio™.

2. Hygiene & Return Eligibility Criteria Due to strict public health and hygiene standards, wigs and hair extensions are classified as personal use hygiene items. To qualify for a return or exchange:

  • The wig must be completely unworn, unwashed, and uninstalled.

  • The front/rear lace must remain fully uncut and unaltered.

  • The product must retain its original styling, texture, and smell (free from perfumes, hair products, or smoke).

  • All original packaging, protective nets, silk bags, hangers, and tags must be intact.

  • Proof of purchase (order confirmation or receipt) must be provided.

3. Non-Returnable Items The Wig Studio™ cannot accept returns or exchanges for:

  • Wigs where the lace has been cut, trimmed, or tinted.

  • Wigs that have been worn, glued, brushed out, custom cut, dyed, or heat-styled.

  • Custom-made, custom-colored, or personalized wig orders.

  • Clearance or final sale items.

4. Returns Procedure

  1. Initiate Request: Email our support team at support@thewigstudio.co.za within 14 days of delivery. Include your order number, reason for return, and clear photo/video proof showing that the wig is unopened with intact lace and tags.

  2. Review: Once reviewed and approved by The Wig Studio™, we will issue a Return Merchandise Authorization (RMA) and provide shipping details.

  3. Dispatch: Do not send items back without prior approval, as unauthorized returns will be rejected.

5. Return Courier & Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own courier costs when returning non-defective items. We recommend using a trackable door-to-door courier service (e.g., The Courier Guy, Aramex).

  • Defective or Incorrect Items: If you receive a defective unit or the wrong order, The Wig Studio™ will arrange and pay for courier collection at our expense.

6. Inspection & Refunds

  • Upon receiving your returned item, our quality assurance team will inspect the wig to ensure compliance with our hygiene standards.

  • If approved, your refund will be processed back to your original payment method within 5 to 10 business days.

  • Original shipping charges are non-refundable.

7. Defective Goods (CPA Guarantee) In accordance with Section 56 of the South African Consumer Protection Act (CPA), products with genuine manufacturing defects (e.g., severe cap tearing, faulty stitching, or incorrect construction) are covered for up to 6 months. This guarantee does not cover defects caused by improper care, bleaching, improper heat styling, or general wear and tear.

8. Governing Law This policy is governed by and construed in accordance with the laws of the Republic of South Africa.